I am writing to tell you how pleased we are with the repairs your firm carried out to a section of our concrete drive. Your team did a great job, produced an excellent result with the concrete slab lifted back to original levels. This has cured a problem that has worried us for years!
We also thank you for the extra work done with drainage channel and in the clothes line area.
Thank you for your advice and help – much appreciated.
Peter, Herne Bay, NZ. August 2017
Just letting you know that your team completed our slab lift … and all went well.
Thank you for organising our lift and please thank the team that did the job. They did a great job. Efficient and professional.
Theresa, Yagoona, NSW. August 2017
Just wanted to thank yourself, D___ and his Crew for your work this morning. It’s been such a relief to see everything lining up, definitely a massive weight on our minds.
We know we’re only a small job compared to some of the ones you must do, so we are really thankful you accepted our job.
Great bunch of guys, pleasure to meet you all.
Cee and Ali, Auckland, NZ. August 2017
Very impressed with your guys. They work extremely well together and know there stuff.
Doug, Kelvin Grove, NZ. July 2017
Please accept our sincerest of thanks and gratitude for the service that your company has provided our family.
We are especially grateful for the absolute outstanding performance and customer focus of all members of your team that we have had the good fortune to interact with. A___, M___, J___ and S___ provided the highest level of service possible ensuring that our experience with your company was a pleasant one.
After experiencing many years of disappointments resulting in a very long drawn out process filled with lots of emotion with our home your company has dedicated itself to exceeding our expectations and accomplishing ‘exactly that through the excellence of your product and the professionalism, attitude and performance of every one your company’s employees.
We are extremely pleased with the entire process. Each of these individuals did their job with skill and obvious pride. Their professionalism; ability and attitude are not only a credit to each of them but also an absolute credit to Mainmark.
Ian and Monique, Pine Creek, QLD. July 2017
Great guys. Very professional and great workers.
Matt, Christchurch, NZ. June 2017
Communication fantastic. Level of care taken fantastic. Very happy – seemless process – great result all round.
Murray, Christchurch, NZ. June 2017
We have been extremely impressed with the outcomes of the work we requested. Thank you to all in the Mainmark team. We appreciate all that the team has done to not only assess our property and provide a recommended plan of action to address the ground movement issues at our property, but in the way the team has worked to meet our requirements.
Peter, Wantima South, VIC. May 2017
Just a quick message to say thanks for quoting and scheduling the job so quickly, really appreciate it. The guys did a great job and were very professional.
Phil, Christchurch, NZ. May 2017
We really enjoyed working with you. It was a very well managed project where all aspects of work were timely coordinated. Your onsite team was delight to work with. Thanks for excellent customer service.
Abdus, Rockhampton, QLD. May 2017
As discussed in our phone conversation can you please pass on my thanks to the Mainmark team for a professional, well organised and tidy job. M___ and his team were courteous, polite, explained the application very well and provided regular updates throughout the process. I would have no hesitation in recommending them to any potential clients.
Nicole, Kalgoorlie, WA. May 2017
I have been extremely happy with all Mainmark staff that I have dealt with. Firstly yourself you were very helpful and courtesy in your dealing with me and I say thank you. C____ and P__ took me through all the procedures and answered all my question helpfully and patiently. J_____, M______ and L____ who completed my job today were were marvellous they were courteous, helpful and knowledgeable, nothing was a trouble to them. I am not in the habit of either complaining for praising but in the case of Mainmark I very big thank you, and a sincere thank you to all the staff that I have dealt with.
Susan, Northcote, VIC. May 2017
A big thank-you to your company’s services in stabalising the footings of my home. We were able to close doors in 2 of the rooms affected by the movement the following day. So a big thank you to E_____, K_____ and the 3 guys who attended on Saturday and did the actual injection work.
Joanne, Mundaring, WA. May 2017
The rectification went well and the guys that did the job were great. Cannot praise them enough. I have not received the final invoice or do you want me to pay the balance as per the quote.
Ross, Baulkham Hills, NSW. May 2017
We recently had our property at Omori re-levelled and I am writing to commend your staff on an excellent result. I would particular like to compliment E___ for the professional way he handled all communications with me. I don’t live at the property, haven’t met R______ and all our communications were handled by phone and text. From the outset E___ was sympathetic to my concerns about the property, explained the process clearly, followed up all phone calls and emails quickly and professionally, and was a pleasure to deal with. In short he gave me the confidence to proceed with the work, with little hesitation. I would highly recommend Mainmark, and in particular E___, to anyone contemplating having the same work done. He is a credit to your business Thanks for a job well done.
Wayne, Omori, NZ. May 2017
Work was very well managed – great care takers to make sure no damage and cleaned up so you wouldn’t know they were there – great work.
Shaun, Christchurch, NZ. Apr 2017
I just wanted to pass on my thanks for the great work P___ and the team have achieved at Patterson Lakes. These jobs were particularly difficult due to the existing floor levels, occupant’s furniture and electric floor heating. I am really grateful for the care P___ took in not damaging any bathrooms, sewers, floor heating and also for adjusting the front sunrooms which have been a big hassle in the past. The improvements to the floor levels are impressive and I look forward to seeing P___ on the next job (whenever that may be).
Matthew, Patterson Lakes, VIC. Apr 2017
Your team arrived and completed the work with great result. Really nice guys explaining the process as they went, a most interesting technology. Thanks for all the help, you made the whole job straightforward.
Jim, St Johns, NZ. March 2017
Punctuality, professionalism and attention to detail defined the three team members who completed the task in a ‘well oiled’ systematic fashion. All questions we had about the process were described to us in terms we could understand, making the task not just practical but fascinating as well. As specialised tradesmen, the ‘team’ were a pleasure to have on our property and we would highly recommend both the process and this Mainmark ‘team’ to anyone who needs to undertake a repair that requires this process.
Glen, Gisborne, NZ. March 2017
Great service, very tidy and efficient. 100% confident in the report. Neat team of guys.
Steven, Cashmere, NZ. March 2017
Excellent result. Very Happy.
Scanlan, Parklands, NZ. March 2017
Excellent job. Great guys and very professional.
David, Woolstone, NZ. March 2017
I would like to take this opportunity to thank you and your staff. The project could have seriously impacted upon the business of the motel. Your solution to the structural problem of the pool slab resulted in a minimal intrusion to the business. The works were completed as per your stated timelines and your consideration of the guests as to when to commence and complete the works was greatly appreciated. You and your staff were both professional and polite, you left the site in pristine condition without a single drop of product to be found. Thank you for your prompt and professional work.
Helen, Burwood, VIC. February 2017
Thanks to Mainmark for the job of stabilising our house. From the first meeting with E___ to the actual work done, we found all of the crew friendly and professional.
Bev and Theo, Kelmscott, WA. January 2017
Thanks to the Mainmark crew for a job well done. Everyone was very professional, friendly and efficient, and we are very pleased with the results. We would be happy to recommend your company to other people.
Chris & Peter, Perth, WA. January 2017
The guys were all great, highly recommend them as a team.
Cindy, Kallangur, QLD. January 2017
A great job done by a very professional team of friendly guys, a job which surpassed my expectations of nearly perfectly level. Very pleased. THANK YOU.
Graham, Auckland, NZ. November 2016
We would like to thank your staff for their professional and friendly attitude. They are truly an asset to your company. Would you please pass on our thanks to G___ and his co-worker.
Bob and Judy, Goulburn, NSW. November 2016
Hi S___, Thank you for getting everything organised for me. The guys turned up promptly advised on details, listened to my input and got the job done. Please pass on my thanks to all the team involved.
Justin, East Maitland, NSW. November 2016
Hi E___, just a short note to express our delight at the work you and your team have completed. We have lived with the issues in the our foundations and house floor slab for many years. When we first had you visit our home and you said you could repair the issues, we were overwhelmed. At last someone who could fix our problems. Your team who came on the pointed days was great to deal with. We are now facing a bright future without the problems we have had for years. Please pass this note on your Management Team.
John, Auckland, NZ. November 2016
Hi A___, a brief note to thank you and your Mainmark team for a job well done this afternoon. Your team of S___ (from Queensland) and his off sider arrived at our house earlier today to lift and level our veranda slab. They were very punctual, polite, courteous and very professional. They listened to our comments regarding what we hoped to achieve with the slab, gave us good practical advice about what was achievable and kept us informed on the progress of the work and when it was best to stop lifting the slab. The end result is that we have got the slab lifted and re-aligned exactly as we were expecting. In short, a most satisfactory outcome. So please, pass on our thanks to your team for a job well done and our thanks to you for arranging it all so promptly for us.
Doug and Cathryn, Glen Waverley, VIC. November 2016
Hi T___, I am very happy with the outcome…It is a fascinating process that really works! Great job, great process and top people. M___ especially is impressive and caring. With thanks to G___ for his analysis and recommendations.
Richard, Newport, NSW. October 2016
Hi R___, just letting you know that I am happy with the result and the way your boys did the job. I would recommend your company to anyone. Thanks for a great job.
Terry, Gleneagle, QLD. October 2016
Thanks again for the timely manner from my initial contact to underpinning, it was incredibly stress free. Also just wanted to say everyone I dealt with are a real asset to your team and brand name. They were awesome to deal with and incredibly helpful. I would happily recommend you to anyone needing underpinning.
Zena, Wynnum West, QLD. October 2016
Just a note to send compliments to both M___ and D___ on the excellence of their professional attitude and the high quality of their service to me whilst improving my pathway. I highly recommend them to all in the field and to anyone seeking similar corrective works.
Anne, Hunters Hill, NSW. September 2016
A very pleasing job! 2 blocks of 3, 3 story units which had previously settled approximately 120mm and been written off have been brought back to level using JOG.
Colin, Christchurch Central, NZ. September 2016
Just writing to say thank you for the professional work done on our house. Your workers were very polite and professional. If you ever want a reference for someone thinking of having this procedure done do not hesitate to give them our contact details. Once again thank you.
Kaye, Bundoora, VIC. September 2016
Just wanted to thank you so much for arranging M___ to come to look at the above property and the problem I had with a leaning wall. I just wanted to let you know that although my wall problem was unable to be repaired and I will need a new wall, M___ is an absolute credit and such a great asset to Mainmark, not only is a thoroughly professional man but charming and so helpful. So thank you for arranging for him to help me with my problem, it was an absolute pleasure meeting and dealing with him and will certainly be recommending Mainmark. Thanks again.
Maxine, Isle of Capri, QLD. September 2016
“I would also like to take this opportunity to thank you for a very professional job carried out by your employees.
The three of them were courteous, knowledgeable and professional on all levels and I would have no hesitation in recommending your company to others.”
Mark, Frankston South, VIC. August 2016
“Thank you for your teams’ professional and efficient work methods on site last week. I have been commended on Mainmark’s attention to detail with regard to safety on site. So once again, we appreciate the way in which Mainmark conducted their operation on site.”
Doug, NSW. August 2016
“The team at Mainmark Ground Engineering NZ did a brilliant job with leveling our two story home. Their processes made a significant difference on our previously jammed windows and doors which are now realigned. It was great to have the process explained and to watch the foundation lift. Big appreciation for the lovely Mainmark team who ensured the best possible outcome for us; very happy with the results!”
Allie, Wellington, NZ. August 2016
“Hi E___, Just to let you know the work went really well. Looks like the wall went up 4mm – and some of the cracks have closed up already which is great. Please pass on regards to M___ and the team – they were very thorough and professional. You mentioned before that you had some contacts that could help us install the H___ / H___ system on some of the cracks on the outside of the house – would you mind sending them through so we can get some quotes to get that work started.”
Rob, Erskineville, NSW. July 2016
“Hi D___, I meant to say your guys did a great job. They were very professional and explained what they were doing and what they had achieved. We are currently having the deck replaced so hopefully we will be all sorted soon! Thanks again.”
Margaret, Auckland, NZ. July 2016
“Hi M___, I am very happy at this stage. Everything seemed to go very much as you had described and my wall pretty much back in place with nil adverse consequences. I would like to say thank you to the Mainmark team. The guys today were: On time; Thoughtful; Thorough; Careful; Consultative; Open; Tidy; and just a great work crew to have on site. I enjoyed interacting with them, and thank you for suggestion to be around while the job progressed. I particularly appreciated the way the guys let me know “if they went any further at one stage” that “the side door to my garage would no longer close freely” due to differential movement, and responded positively to my guidance to continue. I had the door off its hinges and planed to suit within 15 minutes of the crew leaving site, so no dramas from my perspective and very happy to have the extra mm of re-alignment.”
Peter, Park Orchards, VIC. July 2016
“Dear G___ and T___,
I am writing to thank you for the redo job last Saturday at the above address. The job was a great success, whilst your guys were injecting the foam I applied sideways pressure with an acrow prop across the opening, the result is an almost perfectly aligned brick wall. I was very impressed with the Mainmark team they were on time, courteous and efficient, in fact the whole experience was very positive. The fact that you offered to do the job at no cost to us was a surprise and greatly appreciated we have no hesitation in recommending Mainmark to anyone with similar problems. Thanks again to you both.”
Alan, Armidale, NSW. July 2016
“Good afternoon M___, just a quick email to express our appreciation of the professionalism of P___ and the boys at Merrindale Drive site on Wednesday. The job was completed with minimum fuss and a great outcome.”
Glenn, Bayswater North, VIC. July 2016
“I am very happy with the result and we can see physical results upstairs (a window which used to jam no longer does so, a sliding door with difficult locking is now working smoothly). Both the pre-job briefing and after-job debrief were clear and understandable to the layman (me). Your people presented themselves in a very professional manner and are a credit to Mainmark.”
Colin and Val, Auckland, NZ. June 2016
“I would like to thanks S___, S___ and K___ for the wonderful job they completed at my property yesterday. I am very happy with the understanding and reassurance they shown.”
Marvis, Casterton, VIC. May 2016
“I would like to thank all your team for a most professional job. T___ has been exemplary in his management of the job and the installation team were absolutely fantastic, professional, courteous, on time and a delight to deal with and most important the results was excellent. S___ was excellent, as was the whole team. Thanks for a great job.”
Wayne, Mona Vale, NSW. May 2016
“We were very impressed with P___’s professional attitude to his job, he included us in the process from beginning to end explaining what was happening as it happened. He and his crew were prompt and left our house as they found it. We are more than happy with the result and we are now going to pass on your company name to a friend who is having the same problem with their house.”
Anne, Fitzroy North, VIC. May 2016
“The work appears to have gone without a hitch and I have been impressed with their willingness to work as a team… The product has definitely raised the home and many doors and windows now appear level.”
Glenda, Auckland, NZ. April 2016
“I was very impressed with the friendly and helpful attitude that P___ and the team shown to myself and my son. They were quite willing to explain how it would work and progress, and this helped minimise my worries over the problem I had. I think the company should be very proud to have guys like these working and representing it.”
Graham, Hobart, TAS. April 2016
“Thanks so much for the great work done by D___ and his crew on this job. We are very grateful for their efforts.”
Peter and Moya, Auckland, NZ. March 2016
“A very interesting and efficient process. I enjoyed talking to your friendly team!”
Terry, Wellington, NZ. March 2016
“I know from chatting to the guys on site that they did all they could. The way they conducted themselves during their entire visit is a real credit to Mainmark. Thanks again.”
Vaughan, Wellington, NZ. March 2016
“Thank you for your help. I would like to say the job looks as though it worked well. The team of S___, P___ & P___ really worked well together, they were always checking & double checking the lift. The main cracks have now really closed up. The team really looked after the house and explained everything they were doing (maybe because I was being a real sticky beak). Thank you for a team effort.”
Max, Blackburn North, VIC. March 2016
“Things went according to plan yesterday. I am very happy with the result. Your staff were great, very professional and helpful.”
Andrew, Forrest Hill, NZ. February 2016
“I would like to say that I was very pleased with your organisation. Everyone I came into contact with was lovely. Communication was clear and people arrived when they said they would. I can now (again) open my front door!.”
Caroline, Beauty Point, TAS. January 2016
“Your guys were great to have on site, really friendly and accommodating and did their best to ensure a good outcome for us. A___, N___ and H___ did a great job!.”
Mike & Deb, Omaha, NZ. January 2016
“Just a note to advise how delighted I am with what has been achieved by your Mainmark Ground Engineering system at my premises. I was a little skeptical while researching the company and the claims of the performance of the product however having now witnessed the procedure and been engaged in the process I am well and truly converted.
As discussed I built this house back in the late 70’s and went to a lot of bother with both the foundations and the floor slab and was somewhat surprised at the fall in the slab even accepting that we have had some extremely dry years during the 90’s and well up to the current period. Mind you I have never seen it as dry as it currently is.
During my consideration of what was my best plan of attack I spoke to many persons and researched a lot of options before settling on the Mainmark system. Even while talking to you during your site inspection, I was naive to just how simple the process is and the degree of control you have over the injection. At the end of the day it was great to see the house return to the present position. Remedial works by follow up trades which I am about to employ have been reduced considerably. Your team have brought doors and windows back into place without so much as a hammer blow, quite remarkable. Cracks that were a concern have been almost eliminated, you have saved me kilograms of plaster filling product. Some cracks will now require only a coat of paint. I am impressed.
However I need to mention the Mainmark crew and from yourself P___, and through all of P___, A___, S___, A___ and your radar fellow C___, the professional approach to achieving the desired outcome was evident in all that was undertaken. It was a pleasure to see them all work together and see the premises returned to close to what tit was back when construction was completed 35 years ago. Please pass on my thanks to all of your crew. I thank you heartily for was has been achieved.”
Alan, Riddells Creek, VIC. January 2016
“I am very happy with the outcome, the guys have done an awesome job. My wife and I are very pleased with the job and will recommend Mainmark to friends and family. Thanks and Merry Xmas.”
Ross, Huntly, NZ. December 2015
“The work done was superb – and the finishing so well done that my wife initially thought your guys had not been there that day. Excellent work and a relief for us to have it done.”
Graeme, Auckland, NZ. December 2015
“I would like to thank Mainmark Ground Engineering for the re-levelling job they did for my house. The final result was excellent with the slab being levelled within 16mm – maximum out of level compared to 100mm out of level before work proceeded. I was impressed with the system in that it consolidated the ground down to 2.5m under the slab, making the house a lot more earthquake resistant for the future. Apart from technical attributes of the system, I appreciated the minimal damage to the house and surrounding, and that we did not have to lift up the specialist floor coverings such as the timber flooring and cork tiles, and yet were still able to level these areas by drilling in at an angle. Please thank the team involved.”
Bob, Christchurch, NZ. November 2015
“We live in a lovely twenties heritage building which was in need of considerable remediation. ‘Cracks’ have long been the talking point of this building and many approaches have been taken without a great deal of permanent success. Conventional attempts had been lacking in their ability to fix the problem without prospective major damage to the interiors of our homes and without introducing the problem of differential settlement of walls across the building. Floors are a mixture of timber and in my case, terrazzo which had been hand-laid by my late father. As we may well have lost this active legacy of my father’s artistry, it was very important for me that a solution could be found that did not endanger the viability of this floor. Uretek proposed a clever solution via PowerPiles that enabled us to breach this problem and retain our love of the place. We were very happy and relieved that this work has now been done and has effectively saved our floors, along with returning our walls to level. The process was systematic and controlled and it was a pleasure dealing with J____, D_____ and the team in getting this big job done. As an owner within a heritage apartment block, I cannot stress enough, the new lease of life Uretek has allowed our building to have. It can continue to stand proudly as an original icon within its glorious Elwood setting.”
Janice, Elwood, VIC. October 2015
I spoke with Steven today who said you were very professional on this job and that he was very happy with you and your offsider.
Steven, Garbutt, QLD. October 2015
“Just writing to let you know how pleased we are with Mainmark’s efforts in leveling of our garage. It has been a successful job with little disruption to ourselves (saved me completely cleaning out my “busy garage”). Also the team, M____ and S____ were all good to work with, doing a good job, good to communicate with, helpful and cleaned up well, thanks. Also S___ is good to work with and has a commitment to “sort out problems”, well done.”
Marlene & Don, Christchurch, NZ. September 2015
“I really enjoyed working with Mainmark and will not hesitate to work with you again or recommend you to someone who has a similar problem.”
Kevin, Auckland, NZ. July 2015
“Thanks again for all your help. You and your team have been really wonderful. Very much appreciated.”
Jeanette, Auckland, NZ. June 2015
“Thanks to the Uretek team for doing an excellent job in re-adjusting our pillar. We are now, after sometime, able to close our pedestrian gate, making us and our home safe and secure finally again. Many have tried to fix our problem with no success. A___, M___ and his team have all been fantastic. A___’s professionalism, attention to detail and communication throughout were outstanding. M___ and his team were excellent with the work they performed. M___ discussed every aspect of the process as it was being done, how it was going and the progress they were making. There was also no mess left, the area cleaned and tidy, which is very much appreciated. I cannot speak highly enough of the Uretek team and product, and have no hesitation in recommending Uretek to our families and friends. Thanks again guys for the great work you did.”
Russell, Melbourne, VIC. February 2015
“It is a breath of fresh air to deal with such a company as yours. Such professional and a friendly bunch of people to deal with. Thank you for doing such an amazing job. We will recommend your company to anyone we hear of needing your services.”
Peter & Diane, South Geelong, VIC. February 2015
“Thank you for your prompt attention to this work and for the efficiency and courtesy of your construction team.”
Charmain, Marburg, QLD. January 2015
“I would like to thank you for the wonderful job you and your employees did at our house. You were in and out within the day and were only too happy to explain the process to us. With your assistance I can now commence on my renovations.”
Glenis, Howard Springs, NT. January 2015
“I wanted to pen a quick testimonial for your Sales Engineer, G___ and your install team, S___, R___ and S___. G___ was superb, knowledgeable with some great toys, within an hour had an action plan and even a rough cost, and didn’t get sick of my questions from quote to run up to the project. Your companies’ solution came in at less than a third of the price of underpinning/screw piling and I was advised they would be done and out in half a day. Naturally we agreed! Your installation team were a fantastic bunch of lads, you could tell straight away that they took great pride in their work, and did not once get sick of me, like a kid at Christmas, watching the process excitedly and asking incessant questions. They completed the work and were out in two and a half hours. Their clean up was also first rate. You honestly would not know they had been there. Our slab issues appear to be resolved now, to our immense satisfaction, and we can now proceed with our renovations with a minimal delay. It was simply amazing to watch the exterior cracks closing in real time! I cannot thank you and your company enough for your innovative solution and a team which is frankly a great credit to you and your business.”
Paul, Mackay, QLD. December 2014
Thank you for the wonderful job that you did at his property. He also said how professional the three of you were, and how you put his mind at ease, telling him every step of what you were doing. He said he would recommend Uretek to anybody after the job that you three boys did yesterday.
Owen, Loftus, NSW. December 2014
“My job has been completed successfully thank you. Wanted to say how professional and helpful J____ has been. Standout with prompt communication and advice. Rare these days!”
Sally, Carlton, VIC. November 2014
“I would like to thank S____ and his team who came to our place to carry out the work to the best of their ability. I scored a 10 on the workers and their ability as they were very knowledgeable about what can be done and kept me up to date all day. We are all very grateful and glad to hear that it won’t sink any further and we are happy with that.”
Raylene, Wanganui, NZ. November 2014
“Uretek were engaged by T___ S___ B___ C___ to undertake the level correction of two double-story tilt slab buildings at their site, having been damaged after the series of earthquakes that hit the region from late September 2010. Uretek were able to provide a high quality engineering solution to level correct both buildings, which catered for the client’s requirements while giving price certainty with a fixed price contract. The Uretek team maintained a high standard of professionalism, site management, health and safety and delivery throughout the process and delivered their service ahead of program. I would have no hesitation in recommending Uretek and certainly using them on future projects.”
Todd, Christchurch, NZ. September 2014
“Thank you again for the terrific service provided by Uretek through D___ and his team headed by A___.”
Airini, Auckland, NZ. July 2014
“Uretek had been engaged by Christchurch City Council following a competitive tender process to undertake the re-levelling of the 30,000 tonne Christchurch Art Gallery Building in Christchurch, New Zealand. This building had been damaged by the February 2011 Christchurch earthquake and had undergone 150mm of differential settlement. Uretek’s proposal involved a highly innovative solution incorporating grouted subsoil columns and high pressure injection of quick set grout to produce the lifting pressures required. The solution proposed was identified as the most reliable system to achieve the type of foundation lifting and also incorporating the highest degree of lift control and lowest risk of secondary damage. The building re-levelling has since been successfully completed with the programmed timeframe achieving 150mm of differential lift with minimal secondary cracking. The scale and complexity of this re-levelling project was significant. This remarkable result demonstrates the experience, technology and skill Uretek bought to this project. They have been a great team to work with. We would have no hesitation working with Uretek on similar projects.”
Stephen, Christchurch, NZ. June 2014
“M______, K___ & B____ were fantastic and I am very happy with the outcome, you have a great team working with you. Thanks for all your help.”
Katrina, Cootamundra, NSW. April 2014
“I would just like to THANK YOU and pass on my congratulations to S____ for her knowledgeable and informative customer service. She took the time to talk through my issues, was really helpful and very professional. It was a complete pleasure to speak with her, and I can certainly say that as a first point of contact for new client enquiries, you can do no better.”
Diane. April 2014
“I just wanted to write a special thanks to all of you at Uretek, and I hope that you will please pass on my thanks to S____ , P____ and P____. I really appreciate them ringing me on the day to let me know when they would be arriving, and then from arrival to departure they were terrific….they kept me informed without overwhelming me with technical stuff, nothing surprised them, nothing was beyond them .. they just calmly did the job and I really appreciated that.”
Margaret, Clifton Hill, VIC. February 2014
“Just a quick email to thank you for your advice and assistance with the job at Cambewarra. Special thanks to M_____ and M___. They did a great job and I have to say they are a credit to your company. We are completely satisfied with the work undertaken and we have passed this on to Council.”
Rob, Cambewarra, NSW. January 2014
“Thank you so much for great customer service. D____ contacted us promptly and was extremely helpful. It is not often these days that you get such great customer service A1.”
Jim. August 2013
“Just would like to say the guys did a very good job here with my house, closing many of the gaps up well, and lifting the house well; as well as stabilising it also. They got here at the time you specified and got through the job very well whilst explaining to me what they were doing when I asked a question. Definitely recommend Uretek to anyone else.”
Gary, Parrakie, SA. June 2013
“Thank you for your prompt response to my enquiry. Your Area manager had analysed my problem and was very helpful to alleviate my concerns as well offer me good advice. Good customer service, I will recommend you to all who require your service.”
Peter. May 2012
“I recently had P__ come to our home to advise on a swimming pool fix, where the slab had collapsed and some frameless glass panels had been broken. The original (reputable) landscaper had gone bust and the job had caused me considerable grief. The quote was done and a few days ago, 3 of your personnel arrived at my home to perform a small miracle. They were extremely professional, enthusiastic and determined to fix my problem. They managed to raise the slab by 87mm and brought a glass panel back to perfect level! All without any mess or damage to my property. They were a credit to your company and your product. I would like to thank Uretek for the wonderful service and let the managers know what great employees you have here in Melbourne.”
Andy, Wonga Park, VIC. December 2011
“Your team of workers came and worked on my house last Wednesday. I just wanted to say that throughout the process, all of your people were outstanding. From the beginning when S___, very politely, phoned me to remind me of the appointment, through to M___ and his team doing the work and being exceptionally careful to minimise dirt and disruption, and then ensuring at the end that everything was replaced properly – they were all outstanding. Thank you very much, and please, pass my thanks to the great people you have working at Uretek. You must be very proud of them.”
Jonathan, Red Hill, ACT. November 2010
“Just like to thank your team for the efforts last weekend in remediating the transformer support slab at G___ M___. The guys did an excellent job and worked in well with the other teams on the site to ensure all tasks were executed in a safe and professional manner.”
Mick, Rooty Hill, NSW. November 2010
“Just a quick note to say how delighted I am with the terrific job done by A___ and his crew last weekend in levelling a section of my workshop/studio floor. The work was carried out with great efficiency, skill and friendly service. Thanks again for your and team’s assistance.”
Ingo, NSW. November 2010
Thank you card:
To S___: Just saying THANK YOU for all your help in organising the Uretek fellow to fix my mum’s home. It was very much appreciated and so was your thoughtfulness. You also seem to be a VERY cheery person! Thank you for your help and kindness. With kindest regards, from Louise.
Louise, Bowral, NSW. March 2010