Ground engineering experts

“With grateful appreciation for the wonderful manner
in which all of your personnel dealt with a problem at our property recently?

From the very first contact with M_____ followed by S____ telephone conversations with me
and the emails she sent with relevant information, we feel that all of your staff treated us with dignity order and respect. Even grateful appreciation falls short of how we really feel.

S____ personally, came across to me,[Ian], as the pleasantest receptionist I have ever dealt with by telephone on matters of business after decades of needing to talk to various people. Every one of your staff was nice, but she stands head and shoulders above the rest.
M_____ struck us as the kind of local chap we would not mind having as a friend – he was so helpful and spoke to us as though we were people and not just another customer he might never see again.

On top of all that happened with us the three workmen who came on Monday morning were very accommodating and competent and out to do the job and keep us happy at the same time. Please see that they are suitably thanked.

The above compliments might sound a little over the top, but we mean every word of them.

We thank everyone very sincerely.”

“B____ visited our site and was informative, thorough and helpful. On this particular occasion Mainmark was not able to assist with our problem. This was explained to me and I was directed to the appropriate engineering service. Very professional, would recommend.”

“S____ who was leading the Mainmark team onsite is a credit to your company. He talked us through the job, kept us informed of progress and spoke about issues along the way that he resolved in conjunction with your engineer. The team of 3 you sent were probably the most trustworthy, friendly and professional of trades we have come across. They were also respectful of the property and mindful of the need to keep the disruption to a minimum.”

“Excellent support . I would highly recommend them.”

“I would like to take this opportunity to provide positive feedback about one of your Area Managers, P___.

I contacted your Company recently as we feared we may have had some structural and/or slab issues with our residential property in Narre Warren South, VIC.
I was politely advised by one of your Customer Service team (A______), that one of your specialists would be in contact shortly to make an appointment.
I was contacted by P___ shortly thereafter, and an appointment was made for him to inspect our home.

I cannot speak highly enough of P___, and the service he provided.
He was extremely knowledgeable and friendly, and explained everything to my wife and I in terms that were easy for us to understand. He took his time and did not rush, ensuring we understood his explanation, and answered all questions thrown at him. Fortunately for us, we appear not to have any issues that we feared, and P___ alleviated any concerns we had. By the time he was finished, my wife and I felt guilty that this was a “free, no obligation” inspection, as we felt P___ deserved something for his time, effort and patience.

It has been a pleasure dealing with P___, and by extension, your Company. I’m sure you are well aware of what an asset P___ is to your Company, and how extremely well he represents Mainmark.
I will have no hesitation whatsoever in thoroughly recommending P___ and Mainmark to anyone with potential property issues that you may be able to resolve.

I hope this feedback goes some way in appropriately recognising P___’s great service.”

“Just a quick note of thanks for being able to shuffle schedules around to accommodate the repair of my sons property. Also a little feedback for you, the three chaps that arrived conducted themselves exceptionally well and were very informative of what they were doing etc and also very respective of the property when walking in and out, a credit to your organization. Not sure if you do the “happy customer quotes” on your web site but more than happy to be involved if required.

Once again thank you for your assistance and involvement.”