Your health and safety is our concern.

Mainmark UK is continuing to monitor government updates as the impact of the COVID-19 pandemic continues. We are adhering to advice from relevant authorities and are committed to the ongoing health and wellbeing of all our staff and customers. In response to the evolving situation, we would therefore like to advise customers that we have temporarily suspended regular business operations and our offices across UK are closed until further notice.

Where appropriate our staff are working from home and we are still available to assist with all new enquiries and have technical or planning discussions in relation to existing projects via email, phone or video conference.

Rest assured that we are still able to assist in reviewing the subsidence problems around your property or home. Where we are still operating we have developed modified procedures to mitigate exposure to the virus. If you have any concerns or for further information, please contact our customer service team.

Where we are unable to attend a site in person, we are now offering FREE virtual site inspections in some regions. To book, please fill in the form on the right or call our customer service team on 0800 975 0507.

As the situation evolves we will make changes to our business operations as required by government directives. In the meantime, if you have any questions or concerns, please contact your Mainmark representative by email or phone, or call our customer service team on 0800 975 0507 or 020 33 55 9711 and we will work with you to make alternative arrangements.

Thank you and stay safe, Mainmark.

Frequently asked questions:

Are you still operating? Mainmark has suspended our regular business operations and our offices across UK are closed until further notice. Where appropriate our staff are working from home and we are still available to assist with all new enquiries and have technical or planning discussions in relation to existing projects via email, phone or video conference. We are also now offering FREE virtual site inspections for your convenience.

What precautions is Mainmark undertaking to mitigate the spread of COVID-19? Our personnel have been instructed to follow the recommended guidelines around hand washing, social distancing and wiping down of surfaces they may require to come in contact with and have been issued with gloves and other appropriate hygiene equipment.

What are doing to protect your workers from the virus?

– We have encouraged our personal to work from home where possible.
– Internal communications are done via e-mail, phone or online meetings.
– All our personal are supplied with the required hygiene products indicated by the relevant governing bodies.
– Where an employee is showing symptoms of being unwell, we have guidelines in place for them to self isolate.

What if I am in the “vulnerable” category of contracting the virus? When restrictions are lifted in relation to non-essential works, we will continue to undertake precautions to help mitigate the spread of COVID-19. If there are elderly people, or people with underlying illnesses that make them more vulnerable to respiratory disease in the household or premises, then the site inspection can be rescheduled for a later date or we can conduct a virtual site inspection. If we do attend your premises, where possible we will carry out our inspections or works with no contact, all communications can be done via phone or e-mail. The treatment can also be contained to the exterior or the property where possible.

Do you need to enter my premises to conduct works or a site inspection? When restrictions are lifted in relation to non-essential works, we will continue to undertake precautions to help mitigate the spread of COVID-19. The majority of our projects are completed externally. If there is a need to enter your property, we will seek permission prior commencing works. In many cases, inspections can be conducted from outside the property and a mobile phone can be used to communicate with our staff whilst they complete the inspection.  Should they need to enter your home or premises, they will endeavour to avoid touching any surfaces.

Do I need to have face to face contact with your team? Whilst this is preferred, it is not always required. Communications can be conducted via phone, video call or e-mail. When restrictions are lifted in relation to non-essential works, if you have any concerns about our representatives and technicians attending your home or business premises, please contact us to discuss.

What would I require for a virtual site inspection?

A device that supports any of the following applications: Zoom, Skype, Whatsapp, Facetime

Additionally, for the virtual site inspection to be conducted quickly and smoothly, it would be useful if you can have some of the following information available for the affected property:

– Site photos and drawings
– Engineers or builders report
– Are there any wall cracks internally/externally?
– Doors and/or windows jamming?
– Details of the wall cladding type (brick veneer, timber weatherboard, plaster, concrete etc.)
– Are there existing internal/external piles?
– Is the foundation concrete?

Why is it important to address my subsidence now?

Safety Risk Hazard
Cracks in walls and uneven floors don’t resolve themselves and will often get worse over time. The structural instability of foundation movement can make your house less watertight, allowing the ingress of moisture or other external elements and eventually even make it structurally unsafe.

Devaluation of Property
Foundation issues and the resulting wall cracks or sunken floors could devalue your property. Although it is rare, homes with severe foundation issues may even need to be demolished.

Additional Costs
The risk of doing nothing can be more costly down the track. Foundation damage does not fix itself so ignoring the problem can end up costing you more.